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#11789 - 03/02/17 12:27 PM HRMS / Payroll RUP 9 version 12.1.3  
Joined: May 2015
Posts: 4
Allout555 Offline
stranger
Allout555  Offline
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Glasgow, Scotland
Hi folks,

Does anyone have any advice; we've recently applied RUP 9 to a test environment and have concluded our testing. The only issue we've found is that we are receiving the bog standard error below when trying to view our payslip via self-service:

[i]You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details. [/i]

I've had an SR raised for over a month now with no real progress made. So far we have applied the following patches as advised by Oracle but to no avail: 22981934 & 22981934.

Given that the Legislative Update has now been released for TYE/SOY (and of course RUP 9 is a pre-requisite) this is now getting urgent.

Any advice gratefully received.
Allout


#11791 - 05/02/17 08:09 PM Re: HRMS / Payroll RUP 9 version 12.1.3 [Re: Allout555]  
Joined: Mar 2005
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CT Offline
CT  Offline

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What do you get when you 'click here' as suggested?

As an aside, and from past experience of similar situations to what you have described, I would advocate an escalation from your organisation's senior management, to impress on their friendly Oracle client representative the gravity of the situation. He or she in turn will more than likely relay this on to Oracle Dev, with their own words of encouragement.

I would further suggest this is done sooner rather than later - again, based on past experience.


CT
#11798 - 07/02/17 10:09 AM Re: HRMS / Payroll RUP 9 version 12.1.3 [Re: Allout555]  
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pxlewis Offline
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pxlewis  Offline
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If not already may want to have SR as a p1 (but a non 24*7 one). So still stays in your timezone - may focus attention further if currently an esclated p2. Regards PL.

#11808 - 14/02/17 08:59 AM Re: HRMS / Payroll RUP 9 version 12.1.3 [Re: Allout555]  
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Allout555 Offline
stranger
Allout555  Offline
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Joined: May 2015
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Glasgow, Scotland
Thanks folks,

I have kicked off an escalation with MOS, fingers crossed that kicks them into touch.

If I get the answer I'll post it for others to see.
Cheers
Allout

#11817 - 16/02/17 12:36 PM Re: HRMS / Payroll RUP 9 version 12.1.3 [Re: Allout555]  
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bcooper Offline
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Earth, Europe, England, here
Purely by chance, whilst looking at known issues on 12.2 RUP9 i came across this one...
My Oracle Support link to R12.2 RUP 9 known issues
First item in the list for Oracle Payroll is a known bug with viewing the online pay advice in self-service.

Too much of a coincidence?

#11820 - 17/02/17 05:40 AM Re: HRMS / Payroll RUP 9 version 12.1.3 [Re: bcooper]  
Joined: Mar 2005
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delboy Offline
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delboy  Offline
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Somewhere in South of England
Originally Posted by bcooper
Purely by chance, whilst looking at known issues on 12.2 RUP9 i came across this one...
My Oracle Support link to R12.2 RUP 9 known issues
First item in the list for Oracle Payroll is a known bug with viewing the online pay advice in self-service.

Too much of a coincidence?


I saw that but assumed it was one of the patches mentioned in the thread above. We applied it and had no issues.

#11856 - 06/03/17 03:47 PM Re: HRMS / Payroll RUP 9 version 12.1.3 [Re: Allout555]  
Joined: May 2015
Posts: 4
Allout555 Offline
stranger
Allout555  Offline
stranger

Joined: May 2015
Posts: 4
Glasgow, Scotland
Just to update you all,

The escalation seemed to do the trick, I had an OWC with support and they advised/realized that RUP8 (not 9) required an online payslip template to be used, we hadn't been using one to date. By simply setting the template to United Kingdom Payslip Template at the BG we have a viewable payslip again. Obviously this is different to the view we originally had but HR/Payroll seem happy enough with it (for now). It looks like the out of the box view we were using previously which had been personalized beyond recognition was changed as a result of RUP9 hence our view no longer working.

Thanks for your help.

Queue the change request to have a custom template produced :)

#11859 - 07/03/17 07:47 AM (NA) Re: HRMS / Payroll RUP 9 version 12.1.3 [Re: Allout555]  
Joined: Mar 2005
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CT Offline
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Good news that you managed some sort of resolution. Good luck with the custom template Enhancement Request smile


CT

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